Health and Care’s Top 70 Stars

Alice Slennett

 Alice Slennet  - the new NHS staff of the future

The patient experience unit where Alice works is involved in listening and acting on the views and concerns of patients, carers, the public and staff.  This could be via the telephone or email but mostly via the Friends and Family surveys completed by patients and relatives who access out services.

Alice has a positive attitude, a big smile and is full of enthusiasm.  She is extremely helpful and polite to patients and staff who ask for help or support.  She has ownership of the Health Boards Values in her everyday practice.  She never shy’s away from the difficult, tricky tasks, and responds quickly to staff requests for information.  There is a resilience to her which is a great asset to the team. 

Alice really enjoys her job and learning. Her role has grown and developed considerably in the two years and she is now much more hands-on.  Being more involved with the systems used to collate feedback and with finding new ways, better ways of working, improving the patient experience.  She is constantly surprising her team by going over and above of what is expected from her.

For the last year, Alice has been mentoring a junior colleague who is undertaking the business administration apprenticeship.

Alice has run training sessions on the patient feedback system called SNAP for the Patient Advice Liaison Service and the Patient Experience Advice Service teams, where the  feedback she received was outstanding. 

The patient experience team also takes calls from patients and families, sometimes because they want to make a complaint. These can be difficult conversations and emotional at times.  Alice is kind and compassionate, reassures them, and resolves the problem for them quickly. Alice likes this part of the job she said: ‘When people thank you for the help you’ve given it is a nice feeling, knowing you have made a difference’.

Alice is a credit to the NHS and she is always looking for new ways to improve and develop the department and herself.   I can only hope that there are more Alice’s out there working in ABM creating a bright future for the NHS.    She really deserves recognition for her achievements.

Achievements in learning: 

Alice has demonstrated her infectious thirst for learning and is highly motivated to progress personally, and professionally within ABMU.

Alice has gained a Business Administration level 3 NVQ in half the usual time.    More recently, she was named Work-Based Learner of the Year at the Bridge FM Young Achievers Awards sponsored by Bridgend College.

Bridgend College have been so impressed with her NVQ work and commitment to learning they have nominated her for the Vocational Qualification Award and the Womanspire Award. 

Again, because of her commitment to learning Bridgend college have enrolled Alice on the Customer Service Diploma Level 3 NVQ.  Which she is on track to finish less than a year.

Amy Buckingham 9 months ago

This idea has been advanced to the current phase

Amy Buckingham 9 months ago

This idea has been moved back to the previous phase

Amy Buckingham 9 months ago

This idea has been advanced to the current phase