Health and Care’s Top 70 Stars

Jamie Hughes

I am nominating Jamie for the values into practice award for commendable dedication to improving quality of care, mostly, but not limited, to the work he has undertaken implementing Positive Behaviour Support (PBS) within mental health services.  Alongside undertaking a specialist PBS qualification, Jamie led an innovative service development project, co-produced with staff and patients, which has since been recognised, featured and presented by Jamie at local, national and international conferences across a variety of health disciplines, including the Department of Health. 

The project involved seeking feedback from staff and patients in a challenging area of practice to improve the effectiveness of the evidence based PBS model being introduced at the service, then collating the information in the form of a poster displayed on the ward.  This has enabled staff to take on board feedback from patients about what contributes to challenging behaviour and ways this can be reduced, encouraging both staff and patients to learn from each other’s experience and improve the quality of care provided.  The contribution of all people involved was valued and their feedback acted upon.  Staff noted how the poster produced has provided a clear explanation to a complex model to both staff and patients.  The poster also provided patients with a voice to speak up about things which have and could effect them in their lives on the ward.  The work has been very well received at conferences and other specialist teams have discussed implementing a similar approach in areas across the country.

Jamie has since brought the above skills and experience into a new role in the community and is now an established, key member of the multi-disciplinary team.  Jamie is always friendly, conscientious, approachable and supportive to patients and other team members.  The additional skills and knowledge relating to PBS Jamie has brought to the team has improved our ability to deliver individually tailored, person centred care, as this is a key part of the PBS framework.  Jamie’s ability to listen and communicate effectively around PBS and challenging behaviour, which is often a key area of need for the patients we support, has been recognised by students, patients, families and staff within third sector organisations.  As far as we are aware, we are the only Community Mental Health Team in the UK offering a PBS service to our patients.

Jamie demonstrates a commitment to ongoing learning and development.  Jamie is consolidating his skills and experience by studying further at Swansea University to improve his knowledge and skills in relation to community and primary healthcare practice.  Jamie has been asked to work with the local inpatient service to assist with implementing PBS within another area of practice.  A research project has been proposed to further develop the work led by Jamie within adult acute mental health services.  This is anticipated to help combine and consolidate approaches across inpatient and community services for the benefit of patients accessing secondary mental health services.

Jamie is an excellent role model for staff and students.  His ongoing commitment to providing the best quality of care is also evidenced by his active involvement in other service development projects within the team.  Whilst regularly going the extra mile, Jamie continues to provide safe, effective, efficient and timely interventions and care to his caseload of patients.  In particular, student nurses have noted him to be an exemplary and inspirational mentor during and following their placements.

Amy Buckingham 7 months ago

This idea has been advanced to the current phase

Amy Buckingham 7 months ago

This idea has been moved back to the previous phase

Amy Buckingham 7 months ago

This idea has been advanced to the current phase

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