Health and Care’s Top 70 Stars

Dr Tom Yapp

Dr Yapp works in the Princess of Wales Hospital as a consultant and over the past few years has also been the Clinical Director for Medicine.

Through this time, he has not only functioned as a clinician and medical manager but he has also shown himself to be a talented, thoughtful and caring leader.  

Leadership can be hard at any time but when a unit is emerging from a challenging time, having a consistent leadership style, working hard and being committed to working with others, by encouraging all to improve the services, is essential.

It is absolutely clear, that Dr Yapp cares. He cares for all the other member of his team which includes secretaries, nursing, pharmacy, service managers and medical staff. He notices how people are and checks that they are well. He also works well with other departments and service areas, understanding the pressures and constraints that they may be feeling and responding with options that they may wish to consider.

Dr Yapp has led from the front and within his own department has worked with colleagues to address services challenges using a robust service improvement approach.  The Gastroenterology service now work with waiting times under 8 weeks and the Endoscopy service delivers activity promptly and to a standard where it meets the Joint Advisory Group on Gastrointestinal Endoscopy (JAG) accreditation standards. The formal assessment for JAG accreditation will take place on the 20th April 2018. If successful, the Princess of Wales Hospital will be the first large unit in Wales to be accredited. He has seeks to share this level of improvement with colleagues across the Health Board so that more patients and clinicians may benefit and this will be assisted by the re-establishment of the endoscopy group.

Dr Yapp is currently completing further service improvement qualifications and shares his expertise and skills learnt within the unit. Under his leadership, the Medical Service Group meetings now focus on service improvements being tried and delivered in each speciality. Each speciality present a project or test of change and the impact has been that each meeting has inspired more to be done and while not everything works there has been a clear generation of a position “it’s down to me” culture in the group services have changed. Examples include changes in the management of biologic therapies in dermatology and gastroenterology, development of new roles and workforce changes and links to community respiratory services. Under Dr Yapp’s leadership the recognition that a test of change has not worked is not criticized, rather the team are encouraged to stop doing it and try something else.

At times, the weight of leadership can be challenging and following consultation and checking the views of a large range of people, (where appropriate) a decision has to be made or an issue addressed. Dr Yapp does not avoid these moments and at this time of service change and challenge on NHS resources and staff his type of leadership is refreshing, brave and needed.

Amy Buckingham 7 months ago

This idea has been advanced to the current phase

Amy Buckingham 7 months ago

This idea has been moved back to the previous phase

Amy Buckingham 7 months ago

This idea has been advanced to the current phase

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